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1) Identification data
The website https://itoro.at/ where you formalize your purchase is owned by Itoro e.U., located at Kasernenstr. 2, 8350 Fehring – AUSTRIA, VAT ATU77407156, E-mail: firstname.lastname@example.org
2) Acceptation and acceptation proof
Any purchase must be done through the activation of the “Place order” button that is shown at the bottom of the website when you go through the purchase request. With this you accept every single one of the General Conditions as they appear on Itoro’s web site before purchasing any of the products, without being applicable to the news that may occur in the clauses of the General conditions later.
Itoro informs you that we keep all the electronic documents that are registered on the purchases.
3) Prices, payment method, delivery and withdrawal
The prices of each product are the ones indicated on our website on the day of your purchase or order. All of our prices include taxes.
The offers will be clearly shown and marked, showing the previous price and the new price properly.
Itoro reserves the right to make the modifications it consideres appropriate at any time and without prior notice, and may update products and services on a daily basis depending on the stage of the market.
3.2 Payment method
Our customers can use the following payment methods to pay their orders:
SOFORT (only in Austria/Germany)
3.3 Delivery and delivery expenses
The delivery of your orders depend on the method you chose. The timing of each delivery is shown in the purchase page.
We suggest you give us an address where someone can personally receive the package during working hours.
Itoro is not responsible of any customs cost. If this package is sent to the Canary Islands the client must respond to the expenses of the importation DUAS.
If you have any doubt about the delivery or any other incidence you can contact us here or write an email to email@example.com
If the client makes a mistake on the information about the delivery, he will be able to modify them by sending an email to firstname.lastname@example.org. If the mistaken information refers to the postal code of the address the client ask the delivery to be made to we will change the address to a new one only if the shipping hasn’t been made yet. If the shipping has already been made, the client will have to wait until the delivery gets to the first given address and then start the returning procedure.
Our principal purpose is giving not only our costumer a good experience with our brand, also the environment has to be uplifted and taken care of. That is the reason why devolution or returning expenses are on the side of the customer..
All purchases can be returned or changed 14 days after the delivery.
Request the devolution by email to email@example.com. The request must be made within a period not exceeding 14 business days after receiving the product. The devolution must include the following information:
a) The reason of the devolution.
b) Its original packaging.
If the costumer does not present those requirements, the devolution could be denied.
The customer must send the package to the following adress:
If the costumer demands a size change, he can return the product in it´s original, undamaged and unused condition ask a refund and place a new order with the correct sizing.
If the costumer demands a refund and not a size change, you will get the amount you paid for in the same direction you executed the payment.
For any farther needs, claims or doubts you can contact the following email address: firstname.lastname@example.org
The language in which the contract between Itoro and the client will be written is English or German, English for international sales.
5) Itoro’s Responsibilities
Itoro guarantees the quality of the service given through the website.
All the rights that the laws in force guarantee to consumers and users are guaranteed.
The neglect of any of this rights or General Conditions could provoque a devolution or cancelation of the services purchased by the client.
6) Client’s Responsibilities
The client must make lawful use of the services, without contravening the current legislation, or injuring the rights and interests of third parties.
The client must guarantee the veracity and truthfulness of the provided information when he/she fills in the contract forms, avoiding the causing of damages to Itoro as a result of the incorrectness of the information.
The neglect of any of this requirements or conditions could give place to the retirement or cancelation of the services given by Itoro without the need of any previous warning to the client. In this case the costumer will have no right to any type of compensation.
7) Industrial and Intellectual property
The Industrial and Intellectiual property rights that refer to works, brands, logos, or any other type susceptible of protection contained in the website of Itoro correspond exclusively to Itoro or to third parties that have authorized their inclusion in the website. The unauthorized reproduction, distribution, commercialization or transformation of such works, brands, logos, etc. is an infringement of the intellectual and industrial property rights of Itoro or its owner, and may result in the exercise of any judicial or extrajudicial actions that may correspond to them in the demanding of their rights.
With this being said, the information the client has access to through the website can be protected by industrial and property rights or other type of rights. Itoro will in no case be responsible or under any concept of the right infractions that the user can make.
8) Data protection
According to the 15/1999 Personal Data Protection Organic Law published the 13th of December, the personal information of the user will be incorporated into files owned by comercial fabrics with the purpose of managing our clients and also advertising purposes as well as comercial prospecting, including the mailing (postal code, e-mail or other electronic addresses) of commercial communications about products, services, offers, promotions or other group news about Itoro.
You can exercise your right to access, rectification, cancellation, or opposition, as well as revoke the previously given consent of receiving commerce communications by sending an email to email@example.com
9) Jurisdiction and applicable law
If by any case, it appears to be any conflict of discrepancy in the interpretation or application of these contractual conditions, the Courts and Tribunals will be aware of the matter and will the ones that apply the legal regulations applicable in matters of competent jurisdiction, in which is addressed, in the case of final consumers, to the place where the obligation is fulfilled or that of the domicile of the buying party.
All this without the prejudice to the client’s faculty to go to the consumer arbitration board of their demarcation.
In the case of a trading made by a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Graz, Styria, Austria.
10) Cookies policy
Itoro has developed this policy to inform you of what a cookie is, which of them we use on this website and how we can help you manage them depending on your interests.
Within your first visit to this website you are informed of the existence of cookies and the cookies policy. At any other visits you can consult our policy at any time you want by clicking on the button at the bottom part of the site.
With your registration or sing up on the web and/or the way of navigation, you are consenting to the installation of the informed cookies (unless you have modified the configuration of your browser to reject them).
10.1 General information about cookies
A “Cookie” is a small text file that a website stores in the user’s browser. Cookies make the navigation easier and are essential for the correct functioning of internet, they also provide advantages in the provision of the interactive services.
Cookies are used, for example, to manage the online session of the user (this way, the number of times he/she would have to inset the password are reduced) or, for example, to adequate the content of our website depending on your tastes or preferences.
Also, the cookies can be “ours” or from “third parties”. Our cookies are those who are sent to the user’s computer from an equipment managed by Itoro. The third party cookies are those that are sent to the user’s computer from an equipment managed by the service providers that are hired by Itoro for this purpose (for example, Google Analytics)
10.2. Cookies this website installs
Technical cookies for internal use
This web uses technical cookies for internal uses that are essential for the correct functioning of our website, like for example, those that allow authentication or the maintenance of the registered uses’s session when he navigates through our website. The deactivation of this cookies inhibits the correct function of some on our web functionalities.
This web uses analytic cookies with the purpose of collecting statistics about the activity of the user on our online site and some other general activity of the site. The collected information gives us the opportunity to improve the site’s navigation and guarantee the best service for the costumer by knowing the number of sites that he visited, the frequency of it, the length, the time they lasted or if they were any repetition on the visits. The user can exclude his activity by modifying the exclusion systems provided by the analytical tools or by the configuration of his browser.
The apps used to obtain this information are:
SERVICE SUPPLIER MORE INFORMATION
Google Analytics Google http://www.google.com/analytics/
Google Tag Manager Google http://www.google.com/tagmanager/
Third parties’ cookies used for our website advertisements.
This cookies are stores by third parties that manage the advertisements that our clients see through the website. This cookies give us the option to not only measure the effectiveness of our online campaigns but also provide the user with some information of interest and offer him/her advertising content according with his/her preferences.
According to their own policies, some advertising managers can use anonymous cookies with the purpose of showing advertisements of your interest when you visit other websites. However, the users can manage the acceptance or non-acceptance of this cookies by modifying the configuration of their browser.
SERVICE SUPPLIER MORE INFORMATION
DoubleClick Google http://www.google.es/intl/es/doubleclick/
Google Tag Manager Google http://www.google.com/tagmanager/
Third-party cookies for the management of advertising spaces on third-party websites
This cookies are stored by third parties that manage the advertising spots in different websites, independent of our site. This way, the users that have previously agreed to our policy in our webpage can have access to Itoro’ advertisements that be of his/her interest on this third-party websites. This technique is known as remarketing.
ADVERTISING COOKIES (REMARKETING)
SERVICE SUPPLIER MORE INFORMATION
Group Group All this cookies help us showing you you our advertising about products that might be of your interest
Custom Audience Facebook
Social media cookies
Our website counts with spaces in which social buttons have been included so that users can share our content through them. We do not control the cookies installed by each social network, although these are usually techniques for controlling the start of the session or for showing the content that shows the number of times a content has been shared. We suggest all the users to take a previous look at all the conditions of each social network, and if necessary, midy the privacy parameters in each of them to limit the tracking purposes that may be carried out.
SOCIAL MEDIA COOKIES
SOCIAL MEDIA MORE INFORMATION
Facebook (connect) https://www.facebook.com/help/cookies/
10.3 Guarantees and options about cookies
The user has at anytime the possibility of accepting or rejecting the installation of cookies, or rejecting the installation of a certain kind of cookie, like advertising cookies or third-party cookies. Moreover, the user can also delete all or some of the cookies that have been stored.
Also, the user can activate:
– A private navigation that allows the users’ browser to stop storing the navigation record, online site passwords, cookies or other information from the online sites the user visits.
– The function of not tracking. By this, the browser demands the online sites it visits not no track its navigation habits, so for example, he can offer the user advertisements of interest of the online sites he visits.
We suggest the user to go through the “Help” link in your browser so that he/she is informed of the different possibilities about how the cookies can be managed. Please have in mind that the blocking of cookies might cause the alteration of the functioning of our website. For your comfort, as a user, the following links we provide you with can help you on how to manage the browser’s cookies:
Microsoft Internet explorer 11 http://windows.microsoft.com/es-es/internet-explorer/delete-manage-cookies#ie=ie-11
Microsoft Edge http://windows.microsoft.com/es-xl/windows-10/edge-privacy-faq
Apple Safari 8 (Yosemite) https://support.apple.com/kb/PH19214?locale=es_ES
Apple Safari 9 (The Capitan) https://support.apple.com/kb/PH21411?locale=es_ES
Google Chrome https://support.google.com/chrome/answer/95647?hl=es
Mozilla Firefox https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
The previous links can be updated by the Companies that develop those browsers. Itoro will make every possible reasonable effort to keep the previous list updates. However, if any link did not work because it is not updated, the user can click the “help” button in his browser.
If the user demands a higher control of the cookie management, he/she can install programs or complements in the browser known as “do not track” cookies that will let him/her choose the cookies that he/she wants to give access to.
10.4 Opposing the installation of cookies from suppliers
As it has been mentioned in the previous paragraph, the user can at anytime reject the installation of a certain kind of cookies, like the advertisement cookies or third-party cookies. Some of our suppliers have a direct system to reject the cookie installation.
In the following links you will find a relation between links and suppliers:
Google Analytics https://tools.google.com/dlpage/gaoptout?hl=es
Google DoubleClick y TagManager https://support.google.com/ads/answer/2662922?hl=es
Media Innovation Group http://optout.mookie1.com/optout/mig/?action=optout
GroupM Server http://www.groupm.com/eu-privacy-policy
Please have in mind that if you delete the cookies from your browser, it is possible that your “opt-out” preferences from the precious browsers are deletes as well, so you would have to reject the installation again.